This Privacy Policy explains how Novum Cheats (“Novum,” “we,” “us,” or “our”) handles personal information when you visit our website, purchase a digital product, use the Komerza customer area, or contact support.
01Scope
This policy applies to the Novum storefront, customer support, and related product communications. Komerza operates the commerce, payment, customer-portal, and automated-delivery services used by this site. Komerza and individual payment providers may process information under their own privacy terms.
02Information we collect
Depending on how you use the service, we may receive:
| Category | Examples | Purpose |
|---|---|---|
| Contact data | Email address and support username | Key delivery and support |
| Order data | Product, variant, amount, payment and delivery status | Commerce records and fulfillment |
| Technical data | IP address, browser, device type and security logs | Security and fraud prevention |
| Support data | Messages, attachments and troubleshooting details | Customer service |
Payment-card or wallet details are handled by Komerza and the selected payment provider. Novum does not need to store complete payment credentials in the storefront.
03How we use information
We use information to process and deliver orders, provide customer access, respond to support, protect the service from fraud or abuse, maintain product compatibility, understand storefront performance, comply with legal obligations, and enforce our terms.
We may send transactional messages about orders, access, security, important product changes, and support. Marketing messages are sent only where permitted, and you may opt out of marketing at any time.
06Retention and security
Information is kept only as long as reasonably needed for the purposes described above, including order records, fraud prevention, support history, tax or accounting obligations, and legal claims. We use reasonable safeguards, but no online service can guarantee absolute security.
07Your choices and rights
Depending on your location, you may have rights to access, correct, delete, restrict, or export personal information, or object to certain processing. We may need to verify your identity before completing a request and may retain information where the law allows or requires it.
08Children
The service is not directed to children who cannot legally consent to this processing or enter a purchase agreement. If you believe a child provided personal information improperly, contact us so we can review it.
09Changes to this policy
We may update this policy as the service, providers, or law changes. The revised version will be posted here with a new date.
10Contact
Privacy questions or requests can be sent to support@novumcheats.xyz or through the official Novum Discord.