Because Novum products are digital and are delivered or made accessible immediately, every purchase is final. Except where applicable law expressly requires otherwise, no refund will be issued under any circumstances.
01All sales are final
Novum does not provide refunds, returns, exchanges, cancellations, extensions, replacements, or store credit after an order has been placed. This applies whether or not a key, download, license, or other digital access has been opened, activated, redeemed, downloaded, or used.
02Immediate digital delivery
By completing a purchase, you request immediate delivery of digital content through Novum and Komerza. You acknowledge that performance begins immediately and, where permitted by law, any cancellation or withdrawal right ends once delivery begins with your prior consent.
03Purchase responsibility
You are responsible for reviewing the product description, duration, system requirements, compatibility information, and order total before paying. No refund will be issued because:
- you changed your mind or no longer want or need the product;
- you purchased the wrong product, plan, quantity, or access period;
- your device, software, or configuration is incompatible or unsupported;
- you did not follow instructions or did not request troubleshooting assistance;
- a third-party platform, account, game, or service was changed, restricted, suspended, or banned;
- the product is temporarily unavailable, updating, testing, or undergoing maintenance; or
- your access was limited or terminated for violating our Terms of Service.
04Technical support
If you experience a delivery or technical issue, contact the official Novum Discord or support@novumcheats.xyz with your Komerza order ID and purchase email. We may provide reasonable troubleshooting assistance at our discretion, but support assistance does not create an entitlement to a refund, exchange, replacement, extension, or store credit.
05Recurring access
If a recurring product is offered, cancelling it stops future renewals only. Cancellation does not refund any completed charge or unused portion of the current billing period. You are responsible for cancelling before the next renewal through the Komerza customer portal or Novum support.
06Chargebacks and payment disputes
Contact Novum support before opening a payment dispute so we can investigate any delivery or billing issue. Filing a false, fraudulent, or abusive dispute may result in immediate suspension of access. We may provide Komerza, payment processors, card networks, banks, or other relevant parties with order, delivery, access, and support records when responding to a dispute.
07Non-waivable legal rights
Nothing in this policy excludes, restricts, or overrides any consumer right or remedy that cannot lawfully be waived. If applicable law requires Novum to provide a refund despite this all-sales-final policy, Novum will comply only to the minimum extent required by that law.